Frequently Asked Questions
What kind of devices are supported by Mobile 4 OTRS?
At the moment OTRS365 Mobile runs devices like iPad and iPhone.
On what types of systems does Mobile 4 OTRS work?
At the moment it is iOS8. We are still working on the version
Do I have to install anything in OTRS in order to use Mobile 4 OTRS?
Yes. You need to install the plug named iPhone Handle. You can download it here.
How do I install iPhone Handle Addon on my OTRS?
Step 1 - Download
Step 2 - Choose correct version of your OTRS system.
Step 3 - Choose iPhoneHandle
Step 4 - Download on your disc iPhoneHandle file.
Step 5 - Login to your OTRS system and choose Admin Tab.
Step 6 - In Admin Menu choose Package Manager.
Step 7 - In Package Manager upload iPhoneHandle file.
Step 8 - In Package Manager install iPhoneHandle.
Step 9 - After installation new iPhoneHandle
You are ready to go! Now your Mobile 4 OTRS is ready to use.