Frequently Asked Questions
What kind of devices are supported by OTRS365 Mobile?
At the moment OTRS365 Mobile runs devices like iPad and iPhone.
On what types of systems does OTRS365 Mobile work?
At the moment it is iOS8. We are still working on the version for Android system.
Do I have to install anything in OTRS in order to use OTRS365 Mobile?
Yes. You need to install the plug named iPhone Handle. You can download it here.
How do I install iPhone Handle Addon on my OTRS?
Step 1 - Download IPhone Handle - it can be downloaded here.
Step 2 - Choose correct version of your OTRS 365 system.
Step 3 - Choose iPhoneHandle add on.
Step 4 - Download on your disc iPhoneHandle file.
Step 5 - Login to your OTRS system and choose Admin Tab.
Step 6 - In Admin Menu choose Package Manager.
Step 7 - In Package Manager upload iPhoneHandle file.
Step 8 - In Package Manager install iPhoneHandle.
Step 9 - After installation new iPhoneHandle add on should be visible.
You are ready to go! Now your OTRS 365 Mobile is ready to use.