OTRS365 Mobile


The main feature and undoubtedly the biggest advantage of this application is the simplicity of exploration.

Thanks to clear and simple user interface everyone is capable of making the use of it.

Main functions:

  • Immediate data synchronization with all devices.

  • Possibility of creating mail and phone reports.

  • Giving the priority status.

  • Constant touch with the users reporting the problem.

  • Creating new categories and assigning agents to them.

  • Creating reminders in order to plan all future tasks and actions.

  • Possibility of complex management of the support process (from the first notification to the final solution).

  • Integration with a standard IPHONE HANDLE add-on.

Frequently asked questions

- What kind of devices are supported by OTRS365Mobile?
    At the moment OTRS365 Mobile runs devices like iPad, iPhone.

- On what types of systems does OTRS365 Mobile work?
    At the moment it is iOS8. We are still working on the version for Android system.

- Do I have to install anything in OTRS in order to use OTRS365 Mobile?
    Yes. You need to install the plug named IPhone Handle. You can download it here.

In order to use OTRS 365 Mobile you need to instal IPhone Handle Addon on your OTRS. v7

Step 1 - Download IPhone Handle -it can be downloaded  here.

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Step 2 - Choose correct version of your OTRS 365 system.


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Step 3 - Choose iPhoneHandle Add on


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Step 4 - Download on your disk iPhoneHandle file.


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Step 5 - Login to your OTRS system and choose Admin Tab.

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Step 6 - In Admin Menu choose Package Manager.

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Step 7 - In Package Manager upload IPhoneHandle file.


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Step 8 - In Package Manager install iPhoneHandle.


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Step 8 - After installation new IPhoneHandle Add on should be visible.


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You are ready to go! Now your OTRS 365 Mobile is ready to be used. v7