OTRS Implementation

If you decide to have OTRS system we provide you full support and implementation that comes with analysis of your needs.

After implementation we offer you the best OTRS Solution and training about usage of OTRS System. Additionaly we provide complex support so you do not have to worry about any unexpected problems.


OTRS Update on Demand

Workshops

During the workshops we work to understand how OTRS is working.
In many cases it's not just OTRS but many other systems, interfaces which need to be taken into account in order to understand the overall process.

Proposal

After workshops we prepare the proposal in which we can use two models of work.
Time & Material of Fixed price depending on how complex the update project is.

Project

Once we finish all the paperwork we can get back to the actual work.

Once we are finished with update process we tune up the system in such way that you can ask for a  next update on a premise basis.


OTRS Trainings

We are flexible and we will adjust to your individual needs.

Depending on what kind of training you see the most attractive we can offer you:

  • online trainings,

  • open tranings,

  • dedicated trainings, taking place in your company.

Online training

Remotely doesn't mean worse

Dedicated training

Adapted to your needs

  Programs for Agents and Administrators

We train future OTRS system administrators and agents.


  Flexible training hours

Possibility of conducting few courses.


  No limit to the number of participants

  You decide!

You decide what is indispensable during your daily work with OTRS. 


  Your time and place

We will adjust to Your schedule, not vice versa.


   Experience

We are the leader in implementation of OTRS system both in Poland and abroad.


OTRS Support

You already have OTRS System implemented in your company and need help?

We can provide you with technical and modification support

What can we offer you?

STARTER

Support OTRS365

Monday - Friday

8:00-16:00

  •  
  • MAX RESPONSE TIME: 3 HOURS

  • COMMUNICATION CHANNELS: EMAIL, PHONE

  • MAX MONTHLY REQUEST NUMBER: 4
  • REQUEST FOR CHANGE ESTIMATE: 5 DAYS

  • MAXIMUM TIME TO START DEVELOPMENT OF THE ACCEPTED REQUEST FOR CHANGE: 15 DAYS 

  • SUPPORT SERVICE INCLUDES:
        - FREE ESTIMATES- BUG FIXES

GOLD

Support OTRS365

Monday - Friday

8:00-20:00

  •  
  • MAX RESPONSE TIME: 2 HOURS

  • COMMUNICATION CHANNELS: EMAIL, PHONE

  • MAX MONTHLY REQUEST NUMBER: 10
  • REQUEST FOR CHANGE ESTIMATE: 3 DAYS

  • MAXIMUM TIME TO START DEVELOPMENT OF THE ACCEPTED REQUEST FOR CHANGE: 10 DAYS 

  • SUPPORT SERVICE INCLUDES:
        - FREE ESTIMATES- BUG FIXES

PLATINIUM

Support OTRS365

24/7

 

  •  
  • MAX RESPONSE TIME: 2 HOURS

  • COMMUNICATION CHANNELS: EMAIL, PHONE

  • MAX MONTHLY REQUEST NUMBER: NO LIMIT
  • REQUEST FOR CHANGE ESTIMATE: 2 DAYS

  • MAXIMUM TIME TO START DEVELOPMENT OF THE ACCEPTED REQUEST FOR CHANGE: 5 DAYS 

  • SUPPORT SERVICE INCLUDES:
        - FREE ESTIMATES- BUG FIXES

Not sure which one you should choose?