OTRS ADD ONS
Interface to System Monitoring Suites. It works by receiving email messages sent by a Network Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.
If an open ticket for a given Host/Service combination exists, all mails concerning this particular combination will be attached to the ticket until it's closed.