OTRS 365 ADD ONS

 

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Telephone Ticket Integration

Telephone Ticket Templates is a module that allows the integration of OTRS with a PBX. It may be useful to any company that in its helpdesk contacts with customers in addition to e-mails using the phone. This plugin automates the work of agents (eg. through automatic replenishment tick data or automatic dialing to the client) to form the entire call history. Telephone Ticket Templates also integrates telephone exchange with OTRS system.

This plugin automates the work of agents (eg. through automatic replenishment tick data or automatic dialing to the client) to form the entire call history. Telephone ticket
templates also integrates telephone exchange with OTRS System. 

Functionality of module


Protocol TAPI support

Possibility of integrating system with the switchboard via TAPI protocol.

Supported operating systems

Windows 7, Windows 

Possibility of dialing numbers from the system level

 


Automatic ticket registration

Tickets are registered automatically on the basis of parameters of phone number.

Automatic verification of the access to the particular service

System verifies whether the number is authorized to be connected to  Helpdesk line.