Telephone Ticket Integration
Telephone Ticket Templates is a module that allows the integration of OTRS with a PBX. It may be useful to any company that in its helpdesk contacts with customers in addition to e-mails using the phone. This plugin automates the work of agents (eg. through automatic replenishment tick data or automatic dialing to the client) to form the entire call history. Telephone Ticket Templates also integrates telephone exchange with OTRS system.