OTRS Support

  You already have OTRS system implemented in your company and need help? We can provide you with technical and modification support.

Contact us

Our company offers advance solutions when it comes to service desk ORTS. We are able to provide you 24 hours a day support. Our support team consists of qualified workers who know how to deal even with the most demanding tasks and solve your problems remotely. They are also able to explain you everything step by step in an easy language. Moreover, the OTRS support does not have to ruin your budget because we have prepared outstanding offer dedicated to the needs our our customers as well as their financial possibilities.

There are available three OTRS support offers. They are following:   

Starter – the service desk OTRS is available from Monday to Friday from 8am to 4pm. It is mainly email and phone support provided within two hours.

Gold – the service desk OTRS is available from Monday to Friday from 8am to 8pm. It is mainly email and phone support provided within two hours. 

Platinium – the service desk OTRS is available daily from 8am to 4pm. It is mainly email and phone support provided within two hours. 

Our offer    

Starter

 

Support Windows

Monday - Friday

8:00-16:00

  •  

  • MAX RESPONSE TIME: 2 HOURS

  • COMMUNICATION CHANNELS: EMAIL, PHONE

  • MAX MONTHLY REQUEST NUMBER: NO LIMIT

  •  REQUEST FOR CHANGE ESTIMATE: 3 DAYS

  • MAXIMUM TIME TO START DEVELOPMENT OF THE ACCEPTED REQUEST FOR CHANGE: 15 DAYS

  • SUPPORT SERVICE INCLUDES:

    - FREE ESTIMATES- BUG FIXES

Gold

 

Support Windows

Monday - Friday

8:00-20:00

  •  

  • MAX RESPONSE TIME: 2 HOURS

  • COMMUNICATION CHANNELS: EMAIL, PHONE

  • MAX MONTHLY REQUEST NUMBER: NO LIMIT

  •  REQUEST FOR CHANGE ESTIMATE: 3 DAYS

  • MAXIMUM TIME TO START DEVELOPMENT OF THE ACCEPTED REQUEST FOR CHANGE: 10 DAYS

  • SUPPORT SERVICE INCLUDES:

    - FREE ESTIMATES- BUG FIXES

Platinium

 

Support Windows

24/7

8:00-20:00

  •  

  • MAX RESPONSE TIME: 2 HOURS

  • COMMUNICATION CHANNELS: EMAIL, PHONE

  • MAX MONTHLY REQUEST NUMBER: NO LIMIT

  •  REQUEST FOR CHANGE ESTIMATE: 3 DAYS

  • MAXIMUM TIME TO START DEVELOPMENT OF THE ACCEPTED REQUEST FOR CHANGE: 5 DAYS

  • SUPPORT SERVICE INCLUDES:

    - FREE ESTIMATES- BUG FIXES